Order Processing
Orders are processed after order details have been confirmed. Our team carefully reviews and prepares each order according to the selected payment method and delivery requirements.
For online payments, order processing begins after successful payment confirmation. For other payment methods, processing starts according to the agreed payment and delivery terms.
We ensure that products are properly prepared and checked before shipment to help provide a reliable delivery experience.
Shipping Information
Nano Chicago provides shipping solutions for customers in multiple countries. Shipping availability, delivery options, and estimated delivery times may vary depending on the destination and order requirements.
Customers are responsible for providing accurate shipping information during checkout. Incorrect shipping details may result in delays or unsuccessful delivery.
Delivery Time
Delivery times depend on the destination country, shipping method, and order requirements.
Estimated delivery times:
- USA orders: Delivery time may vary depending on the selected shipping method.
- International orders: Estimated delivery is generally 7–15 business days after shipment.
Please note that delivery times are estimates and may be affected by customs procedures, carrier delays, holidays, or other circumstances outside our control.
Return & Refund Policy
Returns are accepted only for wrong or defective products
How to Issue a Return
- Complete the return request form available on our website.
- Specify the order and item number
- Choose the time for courier arrival
Quality Goods Return
For return of the quality goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.
You can return an item or entire order if it meets requirements below:
- Both item(s) and its package should be saved in their oriniginal conditions
- Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
- The return application should be submitted within a 14 days from the purchase.
- The item must not be included in our list of non-refundable products.
Defective Goods Return
You can return defective goods with the full refund of the both order price and shipping expenses. In case of partial return, shipping expenses are not compensated.
A product may be considered defective if it has one of the following issues: items with the wrong article, color, style, quality, size. Differences in layout and design elements won’t be considered as the indicator of non-quality product.
Refunds are made within 5 working days from the moment we receive the returned product, you’ll recieve a relevant email notification. If refund is issues to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.